FAQ

Please see our Frequently Asked Questions (FAQ) Below.  For any other questions please fill out our contact form.

How long have you been in business?

Fine Oak Things has been in business since 1989.  Our flagship location is located in at 43 Main St. South in Milton (Campbellville), just south of the 401 on Guelph Line.

Where is your furniture made?

The vast majority of our furniture is manufactured in Ontario by Mennonite and Amish craftsmen.  Our builders are expert furniture makers whose traditions and craftsmanship has been passed down through generations.  They do not sell directly to the public and manufacture their furniture on farms across Ontario – from the St. Jacobs/St. Clements area north through Owen Sound and across through Collingwood.  Fine Oak Things also has several generational furniture makers across Ontario that are not of Mennonite or Amish descent.  In addition to our Canadian builders, there are Amish builders from the Pennsylvania/Ohio border region that build for us as well.

Do you deliver or do I have to pick up my furniture?

We deliver across Southern Ontario and have made deliveries from Windsor to Cornwall and from Niagara Falls to Muskoka.  The charge for delivery varies by the distance from our showroom.  Set up is included in our delivery charge.  For purchases outside our delivery area, we have freight partners that will deliver furniture either to the customer’s home or to a local depot.  Our freight partners will not set up your furniture.

Customers can also pick up their furniture at our showroom location, but Fine Oak Things accepts no liability for any damage that should occur during transport.  We will help you load your furniture, but will not strap it down for you and we do not provide additional blankets or wrapping other than what our builders provide themselves.  We are able to ship the boxed Recycled Patio furniture via Fedex.

Who stains the furniture?

We stain the majority of our furniture ourselves and offer a wide range of colour finishes.  Some of our builders will do their own finishing and have their standard colours from which to choose.  We have the ability to provide colour matching services as do our builders, but extra charges will apply.  There is often a standard colour that is close enough to the existing colour that we can avoid the extra charge for colour matching.

Certain specialty finishes also have an additional cost.  Examples of these finishes would be two toning, antiqued or rub finishes, or glazes.  These finishes require additional time and labour and may add to the expected lead time.

Is there a charge for customizing?

That depends on what is being customized.  For example, changing the stain colour will not change the price; however premium finishes such as antiquing, two toning or glazed finishes will have an additional charge.  Customizing to a smaller size will not change the price, while moving larger or altering the configuration would. Changing the type of wood will also change the price, as different woods have different costs.

Adding features such as doors, drawers, shelves, etc. will add to the cost of a product.  There will also be a charge for larger alterations (>2″) to the standard sizes of furniture.  To calculate the additional cost, divide the price of the unit by the measurement and multiply by the larger size.  For example, if a 60″ TV stand costs $1,000 and you would like to know the price of the same TV stand but 66″, you would divide $1,000 by 60 and multiply by 66 to get $1,100.  There is no discount for making products smaller.

As mentioned above, certain specialty finishes also have an additional cost.  Examples of these finishes would be two toning, antiqued or rub finishes, or glazes.  These finishes require additional time and labour and may add to the expected lead time.

Do I have to base my design off a standard product or can I bring in a picture of what I want?

It is easier for our builders to make design adjustments off of an existing product, but we can also design pieces from scratch.  Our builders can accommodate most requests if they have a picture and measurements.  It may take a business day or two for us to quote on these requests.

Certain exceptions that our builders will not accommodate would be:  custom chair designs, engraving or scroll work, or custom turned designs.  However, it never hurts to ask.  Unless otherwise specified on your order, all products are deemed to be standard size as specified on our web site and/or the builder’s catalog.

Do you sell floor models or do I have to order pieces?  How long does it take after ordering?

Most of the pieces will need to be ordered as there are far more pieces in our catalog than we can show in our showroom.  The pieces will be made to your specification and stained in your choice of stain colour.  We will occasionally sell pieces directly off the floor and may have discounts on certain floor sets (see Specials page for details).  Floor models are sold as-is and are final sale.

Our estimated lead time is 6-8 weeks from order date.  Estimated lead times are given in good faith and are estimates only.  Unforeseen delays in manufacturing and shipping are beyond our control.  We appreciate your patience and understanding when these delays occur.

Can I change my order?  

All products will be ordered from the builder immediately upon your placing the order at Fine Oak Things.  Any changes to your order need to be communicated in writing within 3 business days of order date.  Beyond that period we cannot guarantee that your requested changes will be processed.  Similarly, orders cannot be cancelled after 3 business days.

When do I pay for my order?  

We require a minimum deposit of 30% due upon ordering, but you can pay more or the whole invoice upon ordering should you wish.  The full balance is due upon pick up or delivery.  All furniture remains property of Fine Oak Things until invoices are paid in full.  Any orders that were scheduled for pick up or delivery, but have not been paid for, claimed or delivered despite multiple attempts on our part to contact you will be considered abandoned after 90 days.  At this point the pieces will be placed on our showroom floor and may be sold without recourse or refund.

The price quoted is different from the one on your website – why?

Pricing varies depending on size, type of wood and in some cases the finish (e.g. two toning, glazed finishes, antique finishes).  Prices on our website reflect the starting price at the smallest size in the least expensive wood.  Occasionally price changes on the website will not be updated at the same time that they come into effect.  In these cases, the prices as listed on our pricing sheets in store will be deemed correct.  We will honour all quotes for 30 days, with the exception of sale prices with stated end dates.

How do I care for solid wood furniture?

• Ensure that the relative humidity in the home is maintained between 35%-55% (especially important for the winter).
• Clean with a damp cloth.  Do not use solvents or cleaners.
• Use coasters and hot plates to protect your furniture against damage from heat and moisture.
• Use padding under rough china and surfaces to protect against scratches.
• Do not scrape or drag dishes across surfaces.