Terms & Conditions
All sales orders will be produced as outlined on the sales order. Any customizations including, but not limited to: wood choice, stain colour, size changes, hardware choice, wood texture, or reconfigurations need to be included on the sales order.
Any changes to Sales Orders must be communicated and agreed to in writing within 3 days from the Sales Order date.
It is the customer's responsibility to ensure that all furniture will fit inside the house prior to ordering. Fine Oak Things is not responsible if the furniture does not fit inside the house. Fine Oak Things can provide an opinion as to whether furniture will fit, but ultimately it is the customer's responsibility. Fine Oak Things is to be paid in full even if the furniture does not fit inside the house or room.
Anticipated lead times are given in good faith and are an estimate only. Due to the custom and made-to-order nature of our business, lead times cannot be guaranteed. Factors beyond our control, including material availability, quality checks and other factors can negatively impact lead times. An actual delivery date falling outside the estimate given upon ordering does not result in the cancellation or refund of an order.
Fine Oak Things will do its best to inform customers of such delays.
All product remains the property of Fine Oak Things until paid in full. Any outstanding balance will be charged interest at a rate of 2% per month. As a last resort to recoup payment, balances will be referred to a collection agency. Relaying a balance to a collection agency voids any future warranty claims.
Fine Oak Things requires a minimum 40% deposit upon ordering. Customers may choose to pay a higher deposit or pay in full upon ordering at their discretion. We accept the following forms of payment for the deposit: cash, cheque, debit, e-transfer, wire transfer and all major credit cards. This deposit will lock in pricing even if the items are requested for delivery at a later date.
For local deliveries (within 200 km of our Campbellville showroom), the balance of payment is due prior to our delivery team unloading the truck and prior to any assembly. Failure to pay prior to unloading could result in non-delivery and a secondary delivery charge. We accept the following methods of payment for the balance: cash, debit, e-transfer, wire transfer and all major credit cards. Cheques are not an accepted method of payment on delivery.
For long distance deliveries and shipments, payment in full is due prior to shipping.
Fine Oak Things reserves the right to alter the payment policy at the discretion of management.
Order Cancellation & Refunds
Cancellations must be communicated and agreed to in writing within 3 business days of the sales order date. Due to the custom nature of our business, orders cannot be cancelled after 3 days of the sales order date. Fine Oak Things does not stock any products and as such cancelling orders for a full or partial refund is not an option.
Fine Oak Things strives to make each customer happy. Given the custom nature of our business, refunds and exchanges are not an option. If management authorizes a repair or return for re-work, the customer must come in and approve the piece before it is re-delivered. Unless otherwise approved by the management of Fine Oak Things, transportation costs to return and re-deliver items are the responsibility of the customer.
Pick Up & Delivery Policy
Customers choosing to pick up their furniture from Fine Oak Things are responsible for the handling, safe transport, and care of the furniture, including, but not limited to: loading and unloading, packing and wrapping of the furniture, as well as any necessary assembly or disassembly of the furniture. Fine Oak Things assumes no liability for any injuries sustained or damage done to a product while being picked up by a customer or its agents. It is the responsibility of the customer to bring the required manpower to load furniture into their vehicle.
Customers choosing to pick up their furniture should thoroughly inspect each piece prior to loading. When the order leaves the Fine Oak Things showroom, it is assumed to have been received in good condition.
Fine Oak Things will provide delivery services for an additional charge. Fine Oak Things and its employees or agents will do their utmost to ensure the safe handling and transport of furniture, but cannot be held responsible for any damage incurred within a customer's home. It is the customer's responsibility to provide a clear and safe delivery space prior to unloading. Fine Oak Things will not move any of the customer's possessions.
The customer is responsible for all return shipping costs. Returns that are damaged, soiled or altered may not be accepted and may be returned to the customer.
Long Distance shipping can either be coordinated by Fine Oak Things or the customer. Fine Oak Things is not responsible for any transportation damage by third party shippers. Any costs due to damage are borne by the purchaser.
Fine Oak Things does not offer long term storage. Once furniture is delivered to our showroom, the customer will have a two week grace period to arrange for pick up or delivery of the furniture. After the two week grace period, Fine Oak Things will transfer the furniture to Storage Solutions Milton, or other suitable alternative. The customer will be responsible for the cost of the storage unit (currently $43/week + applicable taxes and fees). Payment for the furniture and any applicable storage costs must be made in full prior to delivery and removal from the storage unit.
Integrity Pricing & Sales Price Matching
Fine Oak Things strives to keep it's online and showroom pricing accurate and up-to-date. If a discrepancy is found between the in-store or online pricing and our in-house database, the price within the Fine Oak Things database will be deemed correct.
Integrity pricing is Fine Oak Things commitment to our customers so they can shop with confidence. Fine Oak Things will match or beat any written or online quote for the identical pieces from another store. These prices must be communicated in advance of the Sales Order Date. We will not honour integrity pricing for any sale prices that come into effect after the Sales Order Date. For full details, please visit https://fineoakthings.com/integrity-pricing-solid-wood-furniture/.
Floor Model Items
Floor Models include any display models or unclaimed items that have been placed in storage. Due to the uniqueness and steep discounts on Floor Models, they are all sold "As Is" and are final sale. No refunds will be issued for any floor model items. Touch up or repair requests will be assessed on a case-by-case basis and a price for additional work to be performed will be quoted. There is no warranty on Floor Models.
Fine Oak Things Warranty & Commitment to Quality
For full warranty details, please visit: https://fineoakthings.com/warranty/
Fine Oak Things stands behind the quality of its workmanship and manufacturing. Our furniture undergoes rigorous quality control inspection before leaving the factory and we aim to deliver a perfect piece of furniture every time.
The beauty of solid wood furniture is that each piece is unique. Customers should expect variations and natural anomalies such as: knots, discolourations, unique grain patterns, mineral deposits and other striations in the wood, and in the case of wormy maple, naturally occurring holes. These are not considered defects and are not grounds for cancellations, refunds or redos.
Since each piece of wood is different, it will also absorb stain differently. All pieces are stained to a control sample, but customers should expect to see colour variation across a piece. There is an acceptable range of colour variation in each piece; this is not a defect, but a function of working with a natural product. Since 1989 we have done our best to blend stain colours toward uniformity, but that uniformity cannot be guaranteed. It is up to Fine Oak Things' management's discretion to re-do, re-work or re-stain a piece based on colour variation in a set.
Extensions, doors, drawers and any other cabinetry or parts that attach to the pieces may not always be 100% flush or aligned. While our team is highly skilled, solid wood is an organic material and depending on the surrounding environments, it will contract and expand slightly; this is the nature solid wood and cannot be avoided or corrected.
Dining table extensions are intended to be used occasionally and are not designed to be left in or attached to the table for extended periods of time. Due to the natural expansion and contraction of wood, table extensions may not always align perfectly with the table. This could mean that a) the width of end extensions may vary slightly from the table, or b) that the extensions may not be perfectly level with the table, or c) that seams in centre extension tables cannot fully close over time. Furthermore, as we are experiencing hotter summers and colder winters, the humidity that tables are exposed will only further highlight the limitations of extensions. Should these issues above arise, they are not manufacturing defects but rather the reality of working with an organic material that is constantly adjust to the climate around it.